Refund policy

11 – RIGHT OF WITHDRAWAL - Online sales are subject to Legislative Decree 6 September 2005, n. 206, which in art. 64/68 which provides for the possibility for the consumer (ie a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form) to make use of the right of withdrawal. This right consists in the customer's right to withdraw from the purchase contract, return the purchased good and request a refund of the price paid without any penalty and without indicating the reason.

To exercise this right it is necessary:

1) Send within 14 days from the date of delivery of the material by the Courier or Forwarder, a communication by email to the address shop@diapath.com indicating the invoice number, code and quantity of items.

2) Wait for approval by e-mail with which the return document will be sent and the name of the courier who will collect the goods. The customer is committed and undertakes to return the product/s to Diapath spa no later than ten working days from the date of the approval issued by the Seller to the address communicated.

3) The products must be returned intact, unused, altered, stained, wet or damaged. The products must keep the disposable seal and the inside of the packaging, which is an integral part of the goods;

The products must be returned in their original packaging complete with all its parts, the packaging must be intact, not damaged or wet or otherwise altered;

Products must be returned in a single shipment. The Seller reserves the right not to accept products from the same order, returned and shipped at different times;

4) If all the required conditions are met, and after the Seller has received the return and checked that all the requirements have been met, an email confirming acceptance of the return and refund will be sent. The reimbursement will be made as quickly as possible, and in any case within thirty days from the date on which the Seller became aware of the exercise of the right of withdrawal, once it has been verified that the withdrawal took place in compliance with the above conditions. It is not possible to change the model of the product on which the right of withdrawal is claimed with another.

If the procedures and terms for exercising the right of withdrawal are not respected, as specified in this paragraph, the right to reimbursement of the sums already paid cannot be claimed; however, it is possible to get back, at the customer's expense, the products in the state in which they were returned to the Seller. The reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out, with the same methods implemented for the payment by the Seller, in favor of whoever has paid the balance of the price.

The costs incurred for the return of the products, none excluded, are fully borne by the Seller.

5) Returns of goods on delivery are not accepted.

6) The Seller, after checking that all the conditions mentioned above have been respected, that the condition of the product/s and the packaging/s is in compliance with what was agreed, after deducting the costs incurred for the return of the goods, will carry out the '' credit of the products at the price indicated on the invoice, within 30 days of receipt of the goods.

Please note: this right is reserved only to natural persons (consumers), therefore it cannot be exercised by legal persons and by natural persons acting for purposes related to any entrepreneurial or professional activity carried out and who purchase with a VAT number.